245822380 Caselet On Personnel Management - 2989 Words

SHORT CASES FOR DISCUSSION: 1. The town mayor of Sta. Catalina, where the plant of Ruiz Manufacturing Company is located, sent to Mr. Ruiz, general manager, his private secretary the two former domestic helpers. They arrived at the company compound in a police car, and the secretary told Mr. Ruiz that the two maids were compromise recommendees of the mayor. What would you do if you were Mr. Ruiz? If you were the personnel manager, what would you do if the general manager referred the maids to you? The above case calls for a compromising situation on the part of Mr. Ruiz being the general manager as against to the recommendation of the town mayor of Sta. Catalina. If I were Mr. Ruiz, I will accede to the request of the mayor because†¦show more content†¦Example, giving incentives to employees who showed extra performance on the job maybe not in monetary but giving them due recognition like â€Å"model employee of the week† to be posted at the wall of the counter. It is simple yet worthwhile to the one that is chosen to make him more motivated on the job. Another thing, on the hiring process of the expected employees. There must be an orientation and training system in order to process the expected employees before they will be exposed on the job giving emphasis on cleanliness, politeness, and prompt in attending the customers. During its transition period from a fast food pizza delivery into a franchising business, the management should evaluate present employees on the above criteria – is the employee observed cleanliness in the performance of his job? Was he polite and prompt in attending the customers? Then, if an employee met this then he will be continued to be employed with corresponding increase on his wages to make him more enthusiastic on the next level. But if the desired result is not favorable, the company should not hesitate not to renew them on the job so that the company’s standard should not be compromised. 3. You are task to develop a benefits program for a new call-center company that was recently set-up. The company expects to quickly hire teams of call center customer relations officers on a 24-hour basis, with the peak time set at the work time of the West Coast in the United